Intelligent Routing

CINNOX supports flexible routing capabilities to redirect customer or visitor enquiries to different desired Destinations.

You may set Destination endpoints to cater to different visitors based on their locations or browser language settings. You may also impose rules to redirect enquiries according to percentage volume or time of day.

CINNOX also has Sticky routing, a feature that redirects returning visitors to the same Staff members who attended their previous enquiries.

Refer to the following pages for more information:


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