Pro, Business and Enterprise Plans

What is CINNOX PRO?

CINNOX PRO is a perfect solution for SMEs & start-ups that integrates your favourite communication tools to maximise sales conversions at each stage of the customer journey. It includes: All features and functionalities of ESSENTIALS + Google Business Messages (coming soon) and Facebook Messenger integration 1 -1 SMS and international bulk SMS campaigns, SMS management features and Alphanumeric Sender ID Virtual Phone Numbers and services Language/ Location/ Percentage/ Time-of-Day Routing Dial pad for international outbound calls Call Forwarding to Any Phone Auto Phone Dialler Call management features such as Block List & Allow List, Voicemail, Caller ID Masking etc Custom roles and permissions More storage, 3Gb per licence 180 day report history Visitor and Staff Access Security

A minimum of 3 staff licences is required. A minimum subscription of 3 months is required.
To get started or to compare plans and the full list of features, simply visit here: here.

Can I port my existing phone numbers into cinnox?

Yes, existing numbers can be ported into CINNOX. To check if your numbers can be ported over, please contact one of our experts through chat and call or email.

How many phone numbers can I buy?

There are no limitations on the number of phone numbers you can buy.

Can I start using the phone number immediately once purchased?

At this moment, numbers need to be purchased offline and required a few days for activation. We are in the process of improving the purchase steps and in the near future, numbers will be directly purchased online and activated immediately.

How do I buy vanity numbers?

If you have a preferred number pattern, please contact one of our experts through chat and call or email.

What is cinnox BUSINESS?

cinnox BUSINESS is a powerful Enterprise communications tool to supercharge your business from customer engagement to retention. It includes: All features and functionalities of PRO + Line (coming soon), WhatsApp Business, WeChat integration Audio and Video call recording Advanced Roles & Permissions More storage, 4Gb per licence Unlimited report history

You can start with 10 staff licences minimum, and add more as you move forward. A minimum subscription of 3 months is required.
To get started or to compare plans and the full list of features, simply visit here: here.

On which package is the Facebook integration available?

Facebook integration is available from CINNOX BUSINESS Plan.

What is CINNOX ENTERPRISE?

CINNOX ENTERPRISE is a customised version of CINNOX BUSINESS. It can be tailored-made to fit the requirements specific to a corporation. It includes:

  • All feature and functionalities of BUSINESS
    :heavy-plus-sign:
  • 3rd party system integration (CRM/ERP/Ticketing)
  • Mobile app SDK for visitor
  • PBX Integration
  • APIs
  • Chatbot integration
  • On-premise Deployment
  • Distributed DB compliance
  • Data retention
  • Bring Your Own Carrier (B.Y.O.C)
  • Multiple app ID
  • and much more...

To get started, please contact our BUSINESS team through chat and call or email.

What is 1-Click-Call and 1-Click-Chat?

1-Click-Call and 1-Click-Chat allow visitors to start a direct call or chat conveniently through a single click on the CINNOX Widget on your website. It eliminates communication barriers such as multiple clicks, extra costs, time or availability. Our easy access widget provides a streamlined service of live chat as well as best-in-class voice and video calls directly from the browser. To learn more, please visit our website.

How can I enable 1-Click-Call to the CINNOX Widget on my website?

You can enable 1-Click-Call by setting up a tag with your target customers' (visitors) locations and site language with a PSTN destination number. Then use our CMS plugins or copy and paste the Installation Code to your website to install the widget.