Recording Calls

Voice and Video Call Recording

When on a call with visitors, customers, or colleagues, taking notes helps you keep track of essential details but may prevent you from listening attentively.

Call recording lets you save your conversations to the cloud so you can revisit your discussions when you need to, after the actual call. It works on the following call types:

  • Enquiry Call - record voice and video calls (VoIP-to-VoIP Calls among Visitors and staff members) in the enquiry room.

  • Outbound Call - record outbound (PSTN) voice calls from Dial pad and Contacts.

  • Internal Call - record voice and video calls (VoIP-to-VoIP calls among staff members), including when dialled from an extension number.

  • Conference Call - record voice calls in the conference room.

Depending on the settings made by your administrator, your calls may be recorded automatically, manually or no recording.

 

Automatic Call Recording

Voice or video call recording will start automatically once the call connects:

  • A voice greeting will play, informing callers that the call is being recorded.
  • The following message will flash on the call screen for a few seconds: To ensure quality service, the call is recorded.
  • Call recording will automatically stop once the call ends.

 

Manual Call Recording

Voice or video call recording will only start once you click on the Record button on your call screen.

  • A voice greeting will play, informing callers that the call is being recorded
  • The following message will flash on the call screen for a few seconds: To ensure quality service, the call is recorded.
  • Call recording will automatically stop once the call ends.

 

Voice and Video Call Log Details

Every time you or anyone else makes or receives a call on CINNOX, call history is logged into the room, creating a call log.

  • To view a voice or video call log, click on the Call Log beside a voice call history entry on your chatroom panel. A pop-up window will display the call log details and call recording.

For a voice call with recording, you can:

  • Listen to the recording, click on the Play icon.
  • Download the MP3 audio file, click on the Download Recording File link.
Call log with audi file recordingCall log with audi file recording

Call log with audi file recording

For a video call with recording, you can:

  • View the video recording, click on the Play icon.
  • Download the MP4 video file, click on the Download Recording File link.
Call log with video file recordingCall log with video file recording

Call log with video file recording

 

Call Detail Report with Call Recording Details

The call detail report will be updated to include calls (inbound and outbound) and call recordings made.

Refer to the Call Detail Report inside the Viewing the Call Report section of this Guide to listen to, and download recorded calls.

 

Service Storage with Recording Files

Your service storage will keep the recordings made during calls. Refer to the Managing Storage section of this Guide for more details.

Recording File Size

The table below lists the estimated storage size of the recording file in different call type. It may vary based on the network and content (e.g. audio volume, video screen brightness).

Call Type

Recording File Size per minute

1 to 1 audio call (VoIP or PSTN)

2 MB

1 to 1 video (1 camera on)

2 MB

1 to 1 video (2 cameras on)

4 MB

Conference audio

1 MB

Updated 3 months ago


Recording Calls


Voice and Video Call Recording

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